QUALITY OF SERVICE

WE ARE PASSIONATE ABOUT SERVICE

We are continually looking for ways to improve service quality for our guests and consciously deal with quality management. Monica Lips being trained quality coach. With her expertise, she mentor the entire team. The satisfaction of our guests always comes first.

OUR QUALITY PROMISE TO YOU

ServiceQualität Deutschland characterises our systematic commitment to improving service and quality.

Your wellbeing is our priority!

• ServiceQualität is teamwork: We cultivate a work environment which promotes the motivation and competencies of the employees.
• Your thoughts and suggestions are important to us and contribute to continuous improvement of our quality standards.
• Friendliness and Accommodating: Our conduct is friendly and obliging. Each of our employees are approachable should you have any questions or wishes.
• Empathy: We take your individual needs seriously.
• Competence and reliability: We always provide our services reliably and professionally.

 

• Ambiance: We regularly maintain facilities and service equipment to ensure safety and function are upheld.
• Appearance: A perfectly attuned outward appearance is important to us. To this end, we value current and professional information and advertising.